We promise to exchange or refund any items that you are not completely happy with when you return it to us in original packaging by post within 14 days of receipt. Return shipping costs will be the responsibility of the buyer. Kindly please note that we can only refund the price of the frame. This excludes delivery charge and insurance costs. For the free shipping area (Asia), the original shipping cost USD $8 is excluded and cannot be refunded.
Refunds will be credited to your original method of payment.
Please allow 7 working days from the day the parcel is received for your refund to be processed.
We will email you to let you know once the parcel has been received and your refund is complete.
It is the responsibility of the customer to ensure the items reach us in their original conditions and to cover return postage and insurance costs.
Any items damaged whilst in the possession of the customer will not be accepted and as a result no refund nor alternative item will be offered.
As mentioned all responsibility for the item passes to the customer once the item has been received.
Exclusions (Cannot be exchanged or refunded)
1) Sale/Discounted items
2) Engraved items
3) Gift Vouchers
4) Delivery Charges
5) Insurance Costs
If you have any queries regarding our return policy, please contact us by email at firstname.lastname@example.org
The following information should be included with your return:
Your invoice ID.
Frame case and any extra accessories.
In all cases, the returned items must be in their original conditions. No return will be offered once the tag on your item is being removed. Please return to us in suitable protective packaging to avoid item being damaged during return process. Once we receive your returned parcel, we will check and process the goods to ensure you receive your refund or exchange as quickly as possible.
When you do return any glasses we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post.